If you're experiencing issues with the app; like it not loading properly, or you're seeing a “Something went wrong” error when trying to log in - Here is what you can do!
Restart the App
Sometimes a quick reset is all it takes:
Close the app completely (swipe it away from recent apps).
Reopen it and try again.
Delete and Reinstall the App
This can resolve most unexpected bugs or loading issues:
Delete the app from your device.
Download the latest version from the App Store or Google Play.
Open the app and try again.
Check for VPN issues
If you're seeing a “Something went wrong” message when logging in, it may be caused by an active VPN:
Disable your VPN and try logging in again.
Other issues
If you are experiencing other issues with login please use the contact form to contact our Care Team. Please include a screen recording of your issue.
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