Payment Issues
If your payment appears to have failed but a charge is showing on your account, it is usually a temporary authorization hold from your bank.
In most cases, the amount will automatically be released back to your account within a few business days, depending on your bank’s processing times.
Still need assistance?
If the charge remains after this period, please use the contact form to reach the Care Team and include your order details and a screenshot of the transaction. Our team will be happy to look into this further and assist you.
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