Andy

If you want to locate a receipt for a purchase made within the app, please follow these steps:Go to the Home page in the app → tap the small profile icon in the top left corner → select Order Histo...

We value your loyalty. Rather than getting points every time you use the card, you receive the total amount for the purchase of the chosen loyalty card.     

We’d love to hear your feedback. You can share your thoughts by completing the survey here. 

We’ve updated the loyalty program to make it simpler, faster, and easier to use. You’ll notice clearer menus, quicker access to your rewards, and more personalised offers — all based on your prefer...

At certain times of the day, the app highlights menu items that give extra points. You can also join challenges and progress through loyalty levels to unlock multipliers.

Your annual spend in the Joe & The Juice Level resets every 12 months, starting from the day you sign up. This means that every year, you need to buy the minimum amount of eligible products require...

A full list of benefits can be viewed in the 'Loyalty Hub' on the app. You will unlock amazing benefits and rewards as you level up and order your favourites through the app.  You can find all your...

Go to your profile settings in the app and select your preferred language. Currently, only Danish and English are available, but more languages are coming soon!   

You’ll now only see cards for your selected market, so your offers, rewards, and perks are tailored to your location. To view another market, go to your profile settings and swap your market.  

When placing an order with a discount, your points are reduced by the same value.