Andy

You now earn points when purchasing eligible menu items*, and the more you engage with the app, the more personalised offers and bonus points you can unlock. You can track your balance anytime in t...

Don't worry, your cards are on the way! They're just getting settled into their new home. If they haven't appeared in two hours, please log out of the app and log in again.

The lifetime points have been reset. We’ve introduced a new points system focused on earning and using rewards more quickly. Your previous lifetime points didn’t disappear — they were part of the o...

If you're experiencing issues with the app—like it not loading properly, or you're seeing a “Something went wrong” error when trying to log in—try the following steps:1. Restart the AppSometimes a ...

Our app allows you to select the market (country) where you're currently located so you can get the right products and services for that region. Sometimes, your market might switch automatically—es...

Having trouble selecting your JOE cards when checking out? Or is your app applying memberships before cards? No worries. Here is a short guide to choosing the JOE cards you would like to use.  When...

Are you trying to locate your nearest store? Please visit our store locater here. You can see the nearest store and order directly on the website. You can also download our app from the app store -...

Are you wondering about our products’ ingredients, calorie counts, or potential allergens? No need to worry! You can visit our menu and select the item you want to know more about. When customising...

You can contact us directly via the app by clicking on the profile icon on the top right corner of your app's homepage, then selecting 'Inbox' or getting in touch here!* We will get back to you soo...

Want to get an overview of common allergens in our food? Check out our global overview of allergens here!