In the US, we offer a variety of delivery options, including, but not limited to, ordering through the Joe app or third-party services such as Uber Eats. For issues with orders placed through the Joe app, please reach out to our care team here.
In the UK, Central Europe, Scandinavia, and the Nordic markets, delivery through our JOE app is not available. You can still order through third-party delivery services in these regions.
If you encounter any issues with third-party services, please note that we are unable to process refunds for these orders. For missing or damaged third-party orders (e.g., Foodora, PostMates, Uber Eats, Deliveroo, etc.), please reach out directly to the delivery service, as they handle the transaction.
If you're unsure, don't hesitate to contact our care team here for additional support!
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